1st/2nd line Support Engineer

Location London

Contract Permanent

Salary £35-37K

Ref DH-34330-SDE

If you are an experienced 1st-2nd line Support Analyst with excellent communication skills, we have a new permanent position we’d like to discuss with you.

Please note this role will require onsite attendance 5 days per week initially and will then move to two days remote once ‘bedded in’.

We are looking for an experienced IT Service Desk Engineer who will support AV and IT to a diverse group of users.

Your duties will include the following:

  • Provide 1st and 2nd level service desk support to all staff and students both remotely and face to face.
  • Support all AV/Hybrid learning technologies and related equipment and services to ensure their availability and reliability at all times.
  • Provide technical support for classes, meetings, and events, including those held in the evenings or weekends, requiring audio/video/web conferencing, or recording facilities.
  • Support Active Directory, AzureAD, and Microsoft 365 including SharePoint365.
  • Install and configure end-user devices (EUD) hardware and software, ensuring adherence to policies and good practices.
  • Help maintain the IT hardware and software infrastructure for the constituent organisations, including monitoring, patching, and upgrading where necessary.

You will require:

  • Excellent working knowledge of IT service desk activities.
  • Excellent working knowledge of Windows and Mac desktops, including hardware and software installation, configuration, and troubleshooting.
  • Good knowledge of network, PC, and sever architecture, with the ability to troubleshoot.
  • Ability to support users remotely.
  • You should have the confidence to work independently and contribute to the team’s objectives.
  • You should be able to plan and prioritise your work and be an effective problem solver.
  • Have good oral and written communication skills and be comfortable working with people at all levels.

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