1st Line Support Engineer

Location Basildon

Contract Permanent

Salary Up to £25,000

Ref DH/3741-1STBU

Devonshire Hayes are proud to have partnered with a forward-thinking organisation who are looking to expand their Infrastructure team with someone who has previous experience supporting Microsoft stacks.

This position requires clear communication, co-ordination and time management to ensure clients expectations and contractual obligations are maintained

The Role:

  • Delivery of 1st line remote support services to contracted and non-contracted customers
  • Supporting incidents and service requests that are logged by all customers, either by phone, email, live chat or portal
  • Making the customer feel special and a pleasure doing business with us


  • Have an in-depth knowledge of Microsoft products
  • Excellent communication and customer service skills, both oral and written.
  • Basic knowledge of industry cloud technology, Office 365, Azure, Private Cloud
  • Basic Office 365 administration
If you are interested in this role, then please apply with an up to date CV and I will be in touch to discuss further.

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