2nd Line Engineer

Location Crewe

Contract Permanent

Salary Up to £29,000 + Car Allowance

Ref DH-33967-SLS

Are you a 2nd Line Engineer looking for a new Permanent opportunity in the North West?

We are looking for somebody with the following experience:

  • A thorough understanding of supporting desktops, laptops and printers in a customer focussed IT support environment.
  • Expert knowledge of Office365, Microsoft Client/Server networking, VPNs, WANs, and end user software.
  • Being the point of contact for service related questions.
  • Good fault finding and problem solving skills.

You will be tasked with:

  • Receiving escalated incidents from the service desk.
  • Work with the 2nd line support team to ensure SLAs are met.
  • Work with the systems team to resolve infrastructure issues.
  • Be an active participant in Service Improvement by proactively offering suggestion to improve the Customer Experience.

This is a permanent position based in Crewe which will require occasional travel to other sites in the North West and is paying up to £29k per annum with a £5,700 car allowance.

If you meet the above criteria for this role, then please apply with your most recent CV and I will be in touch to discuss in more detail.

Fill in your details to apply.

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