2nd Line Support Engineer

Location Basildon

Contract Permanent

Salary Up to £35,000

Ref DH/33742-2NDBU

Devonshire Hayes are proud to have partnered with a forward-thinking organisation who are looking to expand their Infrastructure team with someone who has previous experience supporting Microsoft stacks.

This position requires clear communication, co-ordination and time management to ensure clients expectations and contractual obligations are maintained

The Role:

  • Delivery of 2nd line remote support services to contracted and non-contracted customers
  • Ensuring all incidents and service requests are managed through ITSM package
  • Ensuring all SLA obligations are met in delivery of above services
  • Providing a prompt and efficient resolution to their query, incident or service request, even if that means not dealing with the query directly

Experience:

  • Have an in-depth knowledge of Microsoft products
  • Excellent communication and customer service skills, both oral and written.
  • Knowledge of industry cloud technology, Office 365, Azure, Private Cloud
  • Office 365 administration
  • Needing to have a good working knowledge of all portfolio solutions, services and all round technical knowledge whilst maintaining high levels of customer service and communication.
If you are interested in this role, then please apply with an up to date CV and I will be in touch to discuss further.

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