2nd Line Support Engineer

Devonshire Hayes are proud to have partnered with a forward-thinking organisation who are looking to expand their Infrastructure team with someone who has previous experience supporting Microsoft stacks.

This position requires clear communication, co-ordination and time management to ensure clients expectations and contractual obligations are maintained

The Role:

• Delivery of 2nd line remote support services to contracted and non-contracted customers
• Ensuring all incidents and service requests are managed through ITSM package
• Ensuring all SLA obligations are met in delivery of above services
• Providing a prompt and efficient resolution to their query, incident or service request, even if that means not dealing with the query directly

Experience:

• Have an in-depth knowledge of Microsoft products
• Excellent communication and customer service skills, both oral and written.
• Knowledge of industry cloud technology, Office 365, Azure, Private Cloud
• Office 365 administration
• Needing to have a good working knowledge of all portfolio solutions, services and all round technical knowledge whilst maintaining high levels of customer service and communication.

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