Infrastructure Engineer
Are you an experienced IT Infrastructure Engineer with excellent communication skills and a proven track record of delivering a professional service? If so, we have a FTC that we’d like to discuss with you.
Please note this role will require 3-4 days onsite in London and is likely to go permanent after the first 12 months fixed term period.
- Audio Visual
- Lead, manage and monitor AV setup for the IT Team
- Knowledge of Polycomm, Crestron and the setup
- Fault find and support diagnostic checking
- Be the centre of excellence and source of technical knowledge and expertise
- Lead and recommend technical upgrades, replacements, and enhancements
- Server/SAN Architecture
- Manage, support and monitor the server estate, VMs and storage (VMware, Hyper-V, Windows and Linux server support)
- Ensure server integrity e.g. checking the servers error logs and resolving issues, as well as backup monitoring on servers and client systems
- Infrastructure knowledge:
- Networking, network design and configuration, including firewalls, switches, DNS, DHCP, VLANs, Wi-Fi,
- Security – Cloud, network, and data security, including firewalls, protocols, policies, good practice.
- Manage, monitor and report performance, advise and implement updates, updates and interventions to ensure service delivery through regular monthly reports
- Manage and maintain the Institute’s physical and virtual network
- Administration of AD, Active Directory, Exchange and printer services
- Implementation of cloud-based computing using AzureAD, Exchange 365, Office 365, Windows 365 and virtual servers and desktops
- Upgrading and patching network appliances (firewalls, switches, VPN)
- Configuring, deploying and managing HP, NetApp IBM SAN storages
- Network Audit & Patching
- Ensure the availability, security and scalability of our IT services platform delivering our services roadmap
- Developing and managing SharePoint contents for different departments and the Institute’s Intranet
- Installation, management and troubleshooting of hardware including HP, Dell and Cisco UCS servers, Storage Area Network (SAN), Cisco switches and routers, Cisco and Juniper firewalls
- Issue resolution and escalation to supply chain and other third parties
- EUD software and hardware support and knowledge:
- Mobile Devices for email (iOS, Android, Blackberry)
- Windows desktop/laptop (Windows 365, Windows 7, Windows 8.x, 10, 11), Mac OSX
- Applications: McAfee ePO, SCCM, Sophos, JAMF, Windows Bit locker
- User/Device management tools: Desktop Central, Self Service Plus, ADSelf Service, Active Directory
- Leading installs and upgrades of office application suite and antivirus
- Management & Leadership
- Coaching and educating other team members
- Management of Service Desk ticketing system
- Horizon scanning for appropriate and relevant new technologies, and future proofing, planning and implementing technology for the
- Understanding of budgeting process and monthly financial reports
- Understanding of risk management system and updating process
- Ability to engage with stakeholders for both ad hoc and on specific issues in terms that they understand
- Manage technical issues, their resolution and escalation to supply chain and other third parties
- Responsible for evaluating equipment needs and purchasing hardware and software equipment
- Providing 2nd and 3rd Line support and managing clients and network infrastructure
- Escalation point for the 1st Line support team members