IT Support Engineer

Location London

Contract Permanent

Salary £30,000 - £35,000

Ref DH-1342-MAC

Are you an experienced IT Support Engineer with strong communication skills and a desire to offer first class customer service?

We have been engaged by a client to source an experienced IT Support Engineer to provide 1st/2nd line support to their users in a busy environment comprised of both Macs & PCs.

It is essential that you have previous experience of support users on Apple Macs as well as PCs.

Please note this role will require onsite attendance.

This role will offer training and certifications on JAMF as well as 40 days holiday per annum.

Alongside excellent communication and communication skills the successful candidate will be responsible for the following:

  • General IT support, availability and maintenance for computer hardware such as, PCs, laptops, Macs, mobile devices, printers, photocopiers, projectors and other IT equipment.
  • Administration of JAMF MDM and Apple service.
  • Administration of Azure AD/Office 365.
  • Integration of the Helpdesk in day-to-day operations to ensure continuous monitoring and responding to issues raised, responding to issues and escalating when required.
  • Working with all IT Services staff to ensure an acceptable service, in line with the SLA, is provided to end users at all times.
  • Work to resolve incidents and troubleshoot problems, undertaking root cause analysis and fix.
  • Carrying out daily checks of all rooms and IT equipment, dealing with or reporting these as appropriate to ensure issues are reported and resolved efficiently.
  • Setting up and installing new hardware, including PCs, Laptops, Mobile devices, Printers, and any other associated IT hardware.
  • Decommissioning of old IT hardware.
  • Notifying the line manager when additional resource or stock is required.
  • Imaging and re-imaging new and old PCs and Macs using the standard image.
  • Carrying out network cabling and connecting up PCs and Macs.
  • Troubleshooting issues, managing consumables, including toner for departmental photocopiers and printers.
  • Reporting faults on photocopiers, printers and other hardware to the relevant maintenance contractor.

Experience required:

  • Knowledge and experience of Mac and Windows Operating Systems in a networked environment.
  • Knowledge of networking Apple and Microsoft desktop systems, software, and services.
  • Knowledge of G-Suite.
  • Working knowledge of JAMF.
  • Knowledge of a wide range of mobile technology devices and services, including the implementation, integration and support of such modern technology.
  • Knowledge of current best practice, products, statutory, and regulatory requirements.
  • Knowledge of maintaining services to users, such as networked printing and photocopying services and user services such as web access, data storage and retrieval, email services and various software.

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