Major Incident Manager

Location Liverpool

Contract Permanent

Salary £55,000

Ref DH/ITIL4820

Our Liverpool based client is looking for Major Incident Manager to join a fantastic team.


  • Demonstrated leadership skills in managing tasks across multiple teams including vendors and managed service providers.
  • ITIL Foundations V3 or V4 Certification.
  • Equivalent work experience with a total of 3-5 years managing IT incidents, changes, or problems or similar roles in a global organization.
  • Knowledge of IT Operations and key systems.
  • Demonstrated ability to communicate complicated IT issues to IT users, non-IT end-users and executive leadership.  Must possess excellent communication skills.
  • Knowledge of IT Operations and key systems.
  • Working understanding of networking, Window, Servers, databases, application development and identity access management, M365.
  • You will be passionate about delivering outstanding customer services and ensuring excellent user experiences.
  • An outstanding communicator, confident in working with stakeholders in operational and management roles.

If you are interested in this role, then please apply with an up to date CV and I will be in touch to discuss further.

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