Senior Support Analyst

Location London

Contract Permanent

Salary £40,000

Ref DH-33681-SA

Are you a Senior Support Analyst who is looking for a new opportunity or a Support Analyst who is looking to take the next step into a more Senior position? If so, I have a great new position for you.

A key candidate must be great at problem solving and capable of working to a deadline whilst giving high levels of attention to detail and have a keen desire to learn / progress.

The main responsibilities with this role (supported by the service Delivery Lead):

  • Ensure the open ticket count is kept to a minimum, deliver quick assurance, Guide team KPI’s, ensuring that SLAs are met and that service desk telephony operations are delivered.
  • Make sure all work undertaken within the department is correctly logged (Lvanti ISM)
  • Make certain that maintenance support tasks are undertaken by the team – Antivirus compliance, Security patching, Image build, Updates etc.
  • Ensuring escalations are reviewed / Mitigated.
  • Create service management, dashboards for the team and account performance reports.

Skills:

  • Have a strong understanding of ITIL.
  • Have previous experience working at a senior level within a service desk environment.
  • Expert knowledge, understanding and experience of common computing principles and technologies for example: Printers, Networking, Citrix, Active Directory, Sophos Antivirus and DPL.

 Benefits:

  • 25 days holiday.
  • Discretionary bonus scheme.
  • Employee assistance programme.
  • Annual holiday buy (up to 3 extra days)
  • Salary sacrifice benefits.
  • Annual benefits reviews.
  • Professional qualifications and study report.

If you are interested in this role, then please apply with an up to date CV and I will be in touch to discuss further.

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