Senior Support Analyst
Are you a Senior Support Analyst who is looking for a new opportunity or a Support Analyst who is looking to take the next step into a more Senior position? If so, I have a great new position for you.
A key candidate must be great at problem solving and capable of working to a deadline whilst giving high levels of attention to detail and have a keen desire to learn / progress.
The main responsibilities with this role (supported by the service Delivery Lead):
- Ensure the open ticket count is kept to a minimum, deliver quick assurance, Guide team KPI’s, ensuring that SLAs are met and that service desk telephony operations are delivered.
- Make sure all work undertaken within the department is correctly logged (Lvanti ISM)
- Make certain that maintenance support tasks are undertaken by the team – Antivirus compliance, Security patching, Image build, Updates etc.
- Ensuring escalations are reviewed / Mitigated.
- Create service management, dashboards for the team and account performance reports.
Skills:
- Have a strong understanding of ITIL.
- Have previous experience working at a senior level within a service desk environment.
- Expert knowledge, understanding and experience of common computing principles and technologies for example: Printers, Networking, Citrix, Active Directory, Sophos Antivirus and DPL.
Benefits:
- 25 days holiday.
- Discretionary bonus scheme.
- Employee assistance programme.
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits.
- Annual benefits reviews.
- Professional qualifications and study report.
If you are interested in this role, then please apply with an up to date CV and I will be in touch to discuss further.
