Service Desk Analyst

Location Ashford

Contract Permanent

Salary £20,000

Ref DH/1523-SDAAIC

Are you a Service Desk Analyst with a flair for providing excellent customer service and experienced providing support across 1st line? We have an IT Service Delivery Analyst role for a client based in Ashford, Kent. The role will be fully on-site, 5 days per week.

The Role:

  • Support the IT & Telecommunications environments, assist in managing IT Accounts and assets.
  • Log, co-ordinate and allocate Service Desk incidents and requests received via the service portal or phone.
  • Follow ticket handling and escalation policies and procedures.
  • Follow and promote the process of the logging of incoming calls / tickets to ensure timely and effective resolution of incidents and requests.

Your Experience:

  • Great customer service skills
  • knowledge of data protection legislation
  • ITIL Experience
  • Experience in Service Desk or similar background

Fill in your details to apply.

    Attach a CV (Accepted file types: pdf, doc, docx, rtf.)