Service Desk Analyst

Location Nottingham

Contract Contract

Salary £150p/d

Ref DH-34059-SDA

Are you an experienced Service Desk Analyst / IT Support Engineer / 1st line Engineer with excellent communication skills? If so we have a 3 month initial contract we’d like to discuss with you.

Please note this role will require 5 days a week onsite in Nottingham.

Alongside excellent communication skills and first class customer service experience the client require the following:

  • 3 years technical work experience
  • Strong technical knowledge and ability
  • Strong analytical skills to identify trends in issues reported and identify areas for improvements
  • Knowledge of ITIL governance and control processes and procedures
  • Experience in using active directory, making technical configuration changes on backend systems without disruption to the user
  • Strong O365 Knowledge
  • Win7/Win10 Experience
  • Experience managing and supporting Apple devices, including iPads, iPhones and MacBooks
  • Experience managing and supporting Android mobile devices
  • Citrix knowledge
  • Horizon VMWare knowledge
  • Experience of using ServiceNow
  • Remote access via MS Teams and Remote Desktop
  • InTune experience would be advantageous
  • Focus on detail, documentation, development and quality assurance
  • Flexible and adaptable to be able to cover multiple issues within a single incident/request, along with excellent problem solving skills

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