Service Desk Engineer
If you are a Service Desk Analyst/Engineer, we have an exciting contract position we would love to discuss with you.
Responsibilities for this role –
- Ensuring all incidents and requests are handled in line with company Case Management Process and ITIL practices.
- Responding to all incidents & requests within customers Service Level Agreement (SLA)
- When required escalating incidents and requests.
Skills and qualities required –
- Clear customer service/communication skills, polite telephone manner, active listening skills and ability to empathise with users.
- History of dealing with Requests, Incidents or Cases in an ITSM Toolset such as ServiceNow.
- Knowledge of Hardware and Software Asset Management processes
- Experience troubleshooting Windows 10 and 11.
- Understanding of basic networking such as DHCP & IP Addresses
- A working knowledge of ITIL Processes
- Experience using Active Directory (AD) and Microsoft 365.
Location: London
Rate: £140 p/d (Inside IR35)
Contract: 3-month Rolling
5 Days a week onsite
Hours: 35 p/w