Service Desk Engineer

Location City of London

Contract Contract

Salary £140 p/d

Ref DH-34044

If you are a Service Desk Analyst/Engineer, we have an exciting contract position we would love to discuss with you.

Responsibilities for this role –

  • Ensuring all incidents and requests are handled in line with company Case Management Process and ITIL practices.
  • Responding to all incidents & requests within customers Service Level Agreement (SLA)
  • When required escalating incidents and requests.

Skills and qualities required –

  • Clear customer service/communication skills, polite telephone manner, active listening skills and ability to empathise with users.
  • History of dealing with Requests, Incidents or Cases in an ITSM Toolset such as ServiceNow.
  • Knowledge of Hardware and Software Asset Management processes
  • Experience troubleshooting Windows 10 and 11.
  • Understanding of basic networking such as DHCP & IP Addresses
  • A working knowledge of ITIL Processes
  • Experience using Active Directory (AD) and Microsoft 365.

Location: London

Rate: £140 p/d (Inside IR35)

Contract: 3-month Rolling

5 Days a week onsite

Hours: 35 p/w

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