If you are a Service Desk Analyst/Engineer, we have an exciting new permanent position we would love to discuss with you.
Responsibilities for this role –
- Ensuring all incidents and requests are handled in line with company Case Management Process and ITIL practices.
- Responding to all incidents & requests within customers Service Level Agreement (SLA)
- When required escalating incidents and requests.
Skills and qualities required –
- Clear customer service/communication skills, polite telephone manner, active listening skills and ability to empathise with users.
- History of dealing with Requests, Incidents or Cases in an ITSM Toolset such as ServiceNow.
- Experience using Jamf Pro and/or Jamf School (Desirable)
- Experience troubleshooting macOS and iOS issues.
- Experience troubleshooting Windows 10 and 11.
- Experience using Active Directory (AD) and Microsoft 365.
- Experience using Backup solutions such as Syncovery (Desirable)
Hours: 37.5 p/w (Shifts of 8:30am till 5:00pm, 9:00am till 5:30pm and 9:30am till 6:00pm)