Service Desk Engineer

Location Nottingham

Contract Perm

Salary £22,000 - £25,000

Ref DH-34083-SDE

If you are a Service Desk Analyst/Engineer, we have an exciting new permanent position we would love to discuss with you.

Responsibilities for this role –

  • Ensuring all incidents and requests are handled in line with company Case Management Process and ITIL practices.
  • Responding to all incidents & requests within customers Service Level Agreement (SLA)
  • When required escalating incidents and requests.

Skills and qualities required –

  • Clear customer service/communication skills, polite telephone manner, active listening skills and ability to empathise with users.
  • History of dealing with Requests, Incidents or Cases in an ITSM Toolset such as ServiceNow.
  • Experience using Jamf Pro and/or Jamf School (Desirable)
  • Experience troubleshooting macOS and iOS issues.
  • Experience troubleshooting Windows 10 and 11.
  • Experience using Active Directory (AD) and Microsoft 365.
  • Experience using Backup solutions such as Syncovery (Desirable)

Location: Nottingham

Salary: £25,000

Contract: Perm

Hours: 37.5 p/w (Shifts of 8:30am till 5:00pm, 9:00am till 5:30pm and 9:30am till 6:00pm)

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