Service Desk Manager

Location Newmarket

Salary £32,000 - £36,000

Ref DH/SDM/29344

Our Suffolk based client is looking for a Technical Service Delivery Manager/Service Desk Manager to lead a team on engineers and improve processes.

Job Spec:

– This position is very customer focussed, excellent communication skills are required both written and verbally. Line management responsibilities will be required with this opportunity.

– A good understanding of the ITIL principals would be highly advantageous

– Knowledge of supporting Windows based applications such as Windows 10, O365 etc

– Knowledge of Windows networking from DNS, DHCP to TCIP on an endpoint device

– Providing technical advice to customers and team members. The post holder must be able to communicate technical system matters to non-technical staff clearly and in a manner, whereby they are able to fully understand the issues.

– 3 days per week in the office is required.

– A current UK driving license is a pre-request of the post.

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