Service Desk Manager

Location Watford

Contract Permanent

Salary £35,000 - £45,000

Ref DH-33728-SD

Are you a Service Desk Manager who is looking for a new opportunity? If so, I have a great new position for you!

If you are a Service Desk Lead and have some experience of mentoring a team, you will also be considered for this role.

Please note this role will require onsite attendance 3 days per week.

Duties and Responsibilities:

  • Line management of the IT service desk function.
  • Arranging external support where problems cannot be solved.
  • Hands on technical troubleshooting and resolution of incidents.
  • Test and fix faulty equipment- replacing parts where required.
  • Mentoring staff.
  • Producing regular written reports.
  • Management of SLAs.
  • Liaising with IT Director for the strategy of the service desk.

Skills Required:

  • Active Directory.
  • Office 365.
  • Cisco VPN Client.
  • Windows 10 and above.
  • Laptops/Desktops repair and build.
  • Apple and Android mobile devices.
  • Excellent troubleshooting and customer services skills.

If you are interested in this role, then please apply with an up to date CV and I will be in touch to discuss further.

Fill in your details to apply.

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