Service Desk Manager
Are you a Service Desk Manager who is looking for a new opportunity? If so, I have a great new position for you!
If you are a Service Desk Lead and have some experience of mentoring a team, you will also be considered for this role.
Please note this role will require onsite attendance 3 days per week.
Duties and Responsibilities:
- Line management of the IT service desk function.
- Arranging external support where problems cannot be solved.
- Hands on technical troubleshooting and resolution of incidents.
- Test and fix faulty equipment- replacing parts where required.
- Mentoring staff.
- Producing regular written reports.
- Management of SLAs.
- Liaising with IT Director for the strategy of the service desk.
Skills Required:
- Active Directory.
- Office 365.
- Cisco VPN Client.
- Windows 10 and above.
- Laptops/Desktops repair and build.
- Apple and Android mobile devices.
- Excellent troubleshooting and customer services skills.
If you are interested in this role, then please apply with an up to date CV and I will be in touch to discuss further.
