Service Desk Team Lead
I am working with a business who deliver commercial and domestic smart metering services. They are on the lookout for a Service Desk Team Lead to join their team on a permanent basis.
They are looking at hiring someone to lead a team of 6 Service Desk Engineers across a couple of office locations whilst still being tchnically hands on.
You will be required to be onsite 2 days per week in Liverpool, 2 x days in Manchester and 1 day from home.
Have you got the experience in the below?
Will own the Equipment lifecycle duties under the Request fulfilment process
- Network Auditing and Reporting on a biweekly basis
- Asset Management will be a clear indicator for success in the role
- Will be responsible for asset management and tracking of Data assets through all ICT systems with respect to Providor and Sureserve Group
- Have a good understanding around ITIL framework
- Facilitate the development of the Incident/Problem/Change Management process in order to manage the Service Desk against defined service level agreements and improve call resolution times.
If you are interested in hearing more about this position, then please apply with an up to date copy of your profile. I’ll be in touch soon to discuss it further.
Take Care !
Taylor Ironmonger
