Solution Architect

Location North West

Contract Permanent

Salary Up To £70,000

Ref DH/1486-SACS

Are you an experienced Solution Architect with experience in a Customer Service environment? We have a really exciting opportunity to work with a client that have an entrepreneurial team spirit, looking to make multiple changes to core platforms.

It’s a fast-paced environment and the offices have a friendly and informal feel to them, no suits required to do a great job here. Remote working options, flexible hours and free parking!

The Role:
  • Maintaining and improving the performance of existing systems/solution
  • Identifying, recommending, and optimising delivery processes
  • Provide coaching, support and guidance to developers, to meet the requirements of the IT Delivery Portfolio and business needs
  • Maximising capability and development opportunities to optimise performance now and in the future
 
Your Experience:
  • Customer Service/Contact Centre background or environment
  • Experience of successfully designing and delivering IT solutions
  • Salesforce Service Cloud, Experience Cloud, Marketing Cloud
  • Excellent critical thinking and solution creation skills

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