Solution Architect
Are you an experienced Solution Architect with experience in a Customer Service environment? We have a really exciting opportunity to work with a client that have an entrepreneurial team spirit, looking to make multiple changes to core platforms.
It’s a fast-paced environment and the offices have a friendly and informal feel to them, no suits required to do a great job here. Remote working options, flexible hours and free parking!
The Role:
- Maintaining and improving the performance of existing systems/solution
- Identifying, recommending, and optimising delivery processes
- Provide coaching, support and guidance to developers, to meet the requirements of the IT Delivery Portfolio and business needs
- Maximising capability and development opportunities to optimise performance now and in the future
Your Experience:
- Customer Service/Contact Centre background or environment
- Experience of successfully designing and delivering IT solutions
- Salesforce Service Cloud, Experience Cloud, Marketing Cloud
- Excellent critical thinking and solution creation skills
