What is an IT support engineer?

By Matt Hayes | 23rd March 2023

Continuing our series rounding up technology jobs, we’ve already covered IT Project Managers, Business Analysts, Data Engineers and Software Developers.

This month we’re turning our focus onto what is as IT support engineer? What do they do and is being an IT Support Engineer a good career choice?

What does an IT support engineer do?

Think of an IT support engineer as the tech superhero of a company. When something goes wrong with a computer, network, or software, they leap into action to save the day. An IT support engineer is the go-to person for fixing all things tech-related in a company.

They diagnose problems, find solutions, and get everything back up and running as quickly as possible. That includes troubleshooting computer problems, installing and maintaining software and hardware, and helping employees with any tech-related issues they might experience. They also help set up new technology systems and train employees on how to use them

They keep the technology running smoothly, so everyone else can do their jobs.

Is being an IT support engineer a great career choice?

Being an IT support engineer can be a pretty sweet gig. If you’re into tech and helping people solve problems, this could be a great career path for you. And it’s a great jumping off point for advancing in the field. The demand for IT support professionals is generally high, and the field offers opportunities for career advancement and job stability. However, as with any career, the level of job satisfaction and the overall fit for an individual will depend on their skills, interests, and personal goals.

Outside of the job stability mentioned above, career growth is another key benefit. That’s because IT support engineers can advance their careers and take on more responsibility over time, including moving into management positions or specialising in a particular field of technology. But there’s more benefits to being an IT Support Engineer:

  1. Technical knowledge: IT support engineers can stay up to date with the latest technology and continuously improve their technical skills.
  2. Competitive salary: IT support engineers often earn competitive salaries, especially for those with experience and certifications.
  3. Opportunity to help people: IT support engineers play a crucial role in helping individuals and businesses resolve technical issues, which can provide a sense of satisfaction and fulfilment.
  4. Flexibility: Many IT support positions offer flexible work arrangements, including the option to work remotely, which can be beneficial for work-life balance.

What does an IT support engineer do on a day-to-day basis?

Being an IT support engineer is a super varied role, with daily tasks changing depending on technology needs. Overall, the day-to-day of an IT support engineer involves problem-solving and ensuring that technology is working efficiently for users.

Here are some consistent responsibilities you can expect as an IT support engineer.

  • Troubleshooting technical issues for customers or co-workers, either in person, via phone, or through remote access tools.
  • Providing technical assistance and advice.
  • Resolving software and hardware problems.
  • Installing and configuring computer systems and networks.
  • Monitoring and maintaining computer systems and networks to ensure they run smoothly.
  • Performing software and hardware upgrades as needed.
  • Keeping up to date with the latest technology and industry trends.

If this sounds like its right up your street, we are working with incredible companies looking for IT Support Engineers, at different levels of experience. Explore our latest jobs.

Are IT support engineers in demand?

They are. Companies simply can’t function without IT support engineers. And, with the increasing reliance on technology and the evolution of flexible working or working from home, the demand for technical support to maintain computer systems and network looks set to increase. To help with these challenges and as new products and services are developed, having a solid IT support team is crucial.

What can you earn as an IT support engineer

The average salary of an IT support engineer in the UK can vary greatly depending on their experience level, as well as the size and location of the company, and the sector. However, here are some rough estimates based on industry standards:

  • Entry-level: £20,000 to £25,000 per year
  • Junior or mid-level: £25,000 to £35,000 per year
  • Senior or lead level: £35,000 to £50,000 per year
  • Managerial level: £50,000 to £70,000 per year

There is no shortage of opportunities for IT support engineers within companies. With the benefits of job stability, career development, good pay and flexible working, what’s not to love about this career path.

If we’ve got you thinking that a career move might be on the cards, speak to our team of IT recruiters to open a dialogue.

Matt Hayes